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Fractional head of AI operationsKonrad Kopczynski · Kingston, NY

I build AI that home services owners trust to run their day.

Most owners I talk to have built a few AI tools by now. Each one is another thing to maintain, and usually the owner is the only one who knows how to fix it.

I connect the systems you already use so the numbers are right, then set up AI agents for the follow-ups that slip when the team is busy. A person approves anything that goes out, and I work with a few companies at a time.

120+Home-services locations Titan was built and run across
50→30%Field labor as a share of revenue
85 to 90%Lower cost per hire, from about $1,000 to $100 to $150
975Changes shipped by one operator running AI agents

What runs every day

I built Titan, an AI operating system for home services companies, and ran it across 120+ locations in two franchise systems. In my own two-location company, an AI operations agent now works next to the GMs on top of it, reading our field-service software, phone lines, shared inbox and crew WhatsApp groups. A day looks like this:

Messages to customers go out after a person approves them, on the same software, phone lines and group chats the team already uses. See a full day in the case study or watch the 6-minute walkthrough.

How I build

I built Titan by running AI coding agents in parallel, 80+ at a time, and shipped 975 changes, about the output of a seven-person engineering team. Every change goes around the same loop, and the loop runs as devflow, a tool I built that I now use on every product.

  1. 1 · InFeedback and requests
    • A feedback bubble on every page
    • Thumbs up or down on every agent reply
    • A roadmap people vote on
  2. 2 · PlanA written plan
    • One for every change
    • AI reviewers on the big ones
    • I approve it
  3. 3 · BuildAgents in parallel
    • 80+ at a time
    • Each in its own copy of the code
    • They email me when stuck
  4. 4 · CheckGates
    • Four AI reviewers
    • 21 automated checks
    • A live preview of every change
    • My approval, then a merge queue
  5. 5 · ShipDeploy
    • Tested after every deploy
    • Rolls itself back if it breaks
    • The people who asked get an email
  6. 6 · HealOvernight
    • Data checked and repaired
    • Errors scanned
    • A fix agent has a tested fix ready by morning

Client work gets the same setup. Agents only write where that's been turned on, approvals depend on risk and role, spending is capped, and there's an off switch.

How I work

1

Fractional head of AI operations, for businesses with several locations

We pick the one number that matters most across your locations, and I build what moves it and keep it running. It starts with a two-week paid audit, then about 4 days a month. How it works

2

A retainer to keep running what you've built

I go through the AI tools you've built and tell you which ones are worth keeping. Then I connect them to Jobber, QuickBooks and your phones, and keep them working as the tools change.

Text or email me any question and you'll get an answer within 6 business hours.

3

An AI build sprint, for teams already building with AI

I review the architecture, security and running costs of what you're building, then set up the build pipeline above on your code, owned by your team. It's a 30-day sprint, then 1 to 2 days a week if it's useful.

Every engagement starts with the 30-minute call below.

Track record

2026 to now

Founder · Titan

  • Built and ran an AI operating system for multi-location home-services businesses across 120+ locations: reporting, quoting, invoicing, collections, recruiting and dispatch.
2024 to 2026

VP, Data & Intelligence · Croud

  • Doubled revenue per employee in 12 months and cut employee cost 15% through software, including AI-generated weekly reporting. A taxonomy tool saved one client $900K.
2021 to 2024

VP, Strategic Analytics · Croud

  • Grew the US analytics P&L 650% to $5M in two years and built a 43-person, $9M global team.
2016 to 2021

Founder · impakt Advisors, sold to Croud

  • Grew an analytics consultancy from $0 to $700K in revenue and sold it to Croud for 3× revenue.
2011 to 2016

Director · Fitzgerald Analytics

  • Led a team of 14 and grew a retail-finance division from $25M to $125M.

Bring me one problem

I'm an open book. Bring one problem to a 30-minute call, like a report you don't trust, a tool you're tired of maintaining, or the thing that eats up your day.

We'll work it out together on the call. Afterwards you get a write-up of the whole thing, so you can run with it yourself or have me build it.